![]() ![]() 43 percent of workers say their work-life balance is better than it was before the pandemic.Workers have reported improvements in several areas as a result of the hybrid model: And if an employee prefers to work in person and collaborate with their coworkers, they have a desk ready for them in the office. ![]() If a staff member feels stressed and would prefer to work from home to focus on their tasks, having the option to do so can be a huge relief. However, when employees can take advantage of more flexible schedules, they’re less likely to seek out work elsewhere. Contact centers are no exception to this challenge. But productivity drops significantly and stress rises amongst employees when businesses are understaffed. Read on to uncover the many benefits that both employees and leadership teams can enjoy when adopting a work-from-home model.īenefit 1: Improved Call Center Agent Job SatisfactionĬompanies in all industries are struggling with absenteeism and high attrition rates. Whether they’re located in one of our global offices or at home, we want our staff to feel comfortable and motivated as they work. That’s why we have agents working both from home and at our offices. After all, many employees find that they prefer to work remotely, citing that they’re more productive from home.Īt Radius Global Solutions, we understand that all employees’ needs are different. While some companies have required that their employees return to the office full-time, others have taken a more flexible approach. In fact, Pew Research revealed that 60 percent of workers with jobs that can be done from home say that they’d like to work from home all or most of the time. Over the past decade, it’s become much more commonplace for businesses to offer hybrid or even 100 percent remote working options – and this trend was only magnified in the wake of the 2020 pandemic. Top Advantages of Contact Center Work From Home Jobs ![]()
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